Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.

Shipping address limitations

• APO/FPO/DPO addresses in all countries are not supported.
• P.O. Box address is only supported for United States with standard shipping.
• Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.

Failed Delivery Situation

• We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
• If you find that your order information is wrong, please contact us at pince123pince123@gmail.com with your order number and correct information before the order is shipped out, and as soon as possible.
• For certain countries or regions such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, please allow 1-2 extra days for delivery. Please kindly note that you might need to pick up your package from your regional post office. Thank you for your patience and understanding!